Nobody expected Southwest Airlines to be the biggest grinch of all this Christmas.
As a winter storm rolled through much of the United States grounding thousands of airline passengers over the Christmas holidays. While nearly every airline was forced to announce delays and cancellations Southwest airlines was by and far the worst culprit, even drawing ire from the Dept. of Transportation.
Watch Amanda break down the controversy below:
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SWA Reforms:
Update software
Update scheduling
Hire new blood
Change policies
Fire Board & CEO